The Daily Gazette
The Locally Owned Voice Of The Capital Region

Larger, brighter look for Stewart's Shops

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Thirty years ago, Stewart’s Shops had one basic design for its convenience stores: brick facade and mansard roof with cedar shingles on it. Not anymore. Stewart’s is building larger, brighter, more complex shops that blend in with the neighborhood where they are situated, said Nancy Trimbur, Stewart’s senior vice president for facilities. “We have evolved over the years,” Trimbur said. Stewart’s Shops Corp., with headquarters on Route 9 in Malta, has grown from 150 shops ...

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May 21, 2012
5:24 a.m.

[ Flag Post ]

Now that they are improving the look of their stores, they should also think about how they treat their help. An 8 year St Johnsville store employee was fired for giving a disabled person her 20 cent employee discount when he was just short of being able to pay for a purchase. This resulted in a well attended protest by community residents. A Broadalbin store employee was fired for stealing money, subsequently, Stewarts discovered it was their accounting error. An employee in the Saratoga springs area who I am familiar with has been treated like dirt, had their benefits taken away hours reduced to part-time trying to discourage he or she to quit, they are to cheap to pay unemployment, they just literally "torture".

May 22, 2012
6:09 p.m.

[ Flag Post ]

How about treating customers better also? The associates are untrained and incompetent...many cannot even operate a cash register. I have waited in lines going out the door because they are unable to complete transactions, while the managers who have "years of experience" do all the heavy lifting. Also, you do not let customers wait for almost 10 minutes just so that you can go do something else, the customer is always the priority. They are the reason why the business can exist. Efficiency is key!