After seven days without Internet service, the Mohonasen Central School District has pulled back onto the information superhighway.
Officials from Verizon confirmed Mohonasen was reconnected to the Internet late Wednesday, after the district’s four schools spent the week without it, e-mail or their Web sites. Verizon spokeswoman Heather Wilner spoke only generally about what caused the prolonged outage, but said the issue was resolved without replacing hardware at the school.
“We believe there was a network software issue that was causing the problem,” she said.
According to earlier comments from the district, the disconnect appeared to affect some of the eight BOCES groups belonging to the Northeastern Regional Information Center. The St. Regis Falls Central School District in Franklin County was also left without a connection to the Web; another six districts across New York experienced significant difficulties with their service.
The outage disrupted operations including Mohonasen’s library system and the district’s ability to issue direct deposit paychecks. Some teachers provided students with extensions on research papers needing Web services.
The server problem, however, did not affect the network within each school. Teachers maintained access to many of the tools and programs used within their respective buildings.
School officials could not be reached for comment late Thursday afternoon.
Wilner suggested some of the delay in restoring service stemmed from the broad array of schools connected to the network. She said Mohonasen’s service was restored sometime after 6 p.m. on Wednesday.
“It was just a matter of getting all the appropriate parties together to figure out what was causing the problem,” she said.
Wilner said it’s unclear what compensation, if any, the district will receive for its time without the service.
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Categories: Schenectady County