Rotterdam town officials are urging residents to pay their tax bills using only the website printed on the bills or via the town’s website after it discovered that a third-party vendor has been submitting residents’ payments to the town after their due dates.
According to a press release issued by the town on Wednesday, while third-party vendor DOXO.com has been posing as a bill-paying service for the town and charging people for those services, the website’s processing timeframe fails to submit those payments to the town in a timely fashion.
“As the town works to rectify the misleading claims of this vendor, we urge all town residents to ONLY use specified payment services found on our official town website,” said Supervisor Steven Tommasone. “We are committed to providing our community reliable and honest services and will continue to work with the town to eliminate any falsehoods.”
According to the release residents can pay their town property tax and water bills on the town’s website at www.rotterdamny.org by clicking the “Pay Taxes Online” tab. However, those instructions do not actually work. Residents should visit www.totalcollectionsolution.com and once there enter the user name “[email protected]” and password “public.”
If anyone has used or knows someone who has used DOXO.com they should call the town immediately at 518-355-7575 ext. 392 or email Diane Martin, the receiver of taxes, at [email protected].