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The locally owned voice of the capital region
What you need to know for 09/26/2017

FAQ's

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Frequently asked questions

What is The Gazette's mailing address?

Send mail to us at: 2345 Maxon Road Extension, Schenectady, NY 12301

When is your office open?

Our main lobby, at our Schenectady headquarters, is open Monday through Friday from 8 a.m. to 4:30 p.m.

Where is the ‘Home’ button?

Click on The Daily Gazette logo at the top of any page to go back to the homepage or open the menu on the top left on your screen and click on “Home.”

Where is the link to the e-edition?

After you log in, it will appear on the top left of your screen. You can also access it from the footer.

How do I get to the subsections?

Open the menu on the top left on your screen and click on the arrow of the section you want. Choose the subsection from the drop down submenu.

What’s the blue bar counting down “premium content” at the bottom of my screen?

While those with paid memberships can access unlimited premium content and the e-edition, non-members can enjoy seven pieces of premium content each month.

How do I contact you if I encounter a problem on the site? 

Contact us here to report a problem you encounter on dailygazette.com. Thank you.

What does the star on content mean? 

Content marked with a star indicates that it's premium content--unique, can’t-get-it-anywhere-else content created by The Daily Gazette newsroom.

Where does “Manage Account” take me?

You can now change your subscription, payment and billing, address and other account information online. You can also report a missed delivery and request a temporary vacation stop for print delivery.

Where do I change or reset my password?

You can update your password on your user account page or by clicking here

Does it matter what web browser I’m using? 

For optimal performance, you should use the most updated versions of your preferred web browser, including Microsoft Edge, Microsoft Explorer 11, Google Chrome, Safari, and Fire Fox.

Where do I report a missed delivery?

Report a missed delivery on your account page or call our customer service department at (518) 395-3060.

Where do I change my subscription plan? 

Now you can manage your account on your account page. 

How do I request a vacation stop for my print paper?

Request a temporary stop on delivery on your account page.

Where do I update my address?

You can update your address on your account page. 

Where do change my email address?

You can change your email on your account page. 

How do I subscribe to the paper?

If you would like to subscribe to The Daily Gazette, in either print, online or both, you can fill out the online fore here or call our customer service department at (518) 395-3060.

I subscribe to the print edition. Does that provide access to online content as well?

Access to the e-edition and premium content online is available for an additional 50¢ per week. You can convert to a combo subscription online or call Circulation Department at (518) 395-3060.

How do I give a gift subscription?

A subscription to The Daily Gazette is a great gift idea. Our Circulation Department will help you with the details of setting up a gift subscription.

Can I access The Daily Gazette on my smartphone or tablet?

Yes, a mobile version of our site is available. 

What is the e-edition?

Our e-edition is a digital reproduction of the printed version of our printed paper. It is available on our website and mobile site and features searchable archives of past editions.

How do I submit a press release to the News Department?

You can send press releases to us by:
*Mail at 2345 Maxon Road Extension, Schenectady, NY 12301
*Email at news@dailygazette.net
*Fax via 518-395-3089

How do I submit a letter to the editor?

Send your letters by mail to the Opinion Department, The Daily Gazette, 2345 Maxon Road Ext., Schenectady; or by email to opinion@dailygazette.com. Please include your name and phone number. We do not publish anonymous letters.

How do I reach the Sports Department?

Call the Sports Department at (518) 395-3070. The department's fax number is (518) 395-3072 and its email address is sports@dailygazette.com.

What's the best way to get news published about a community event?

Our readers count on The Daily Gazette to tell them about the special events in their communities. Please send your information to us by mail, in care of the News Department, or by email to notes@dailygazette.net. We also have a self-serve events calendar that you can use to list your organization's event.

How do I reach a reporter?

Our reporters want to hear from you. You'll find a list of all staffers, with their phone numbers and email addresses, here. If you need more help, call the newsroom at (518) 395-3140.

How do I buy a reprint of a photo published in the newspaper or online?

The Gazette contracts with another company, MyCapture.com, for the sale of photographic prints. Click here to access the MyCapture photo reprint service.

May I reprint a Daily Gazette article or photo in my organization's newsletter?

Gazette content may only be used with our permission. There is a fee for commercial re-use of our content. All requests must be approved by Judy Patrick, our editor. You can reach her at (518) 395-3101 or at jpatrick@dailygazette.net.

May I post a Daily Gazette article or photo on my website?

Content created by The Daily Gazette is protected by federal copyright law. We do not allow the reproduction of our content, including our photos, without our permission. It's OK, however, to post a link to our content on your website.

How do I submit a tip to the News Department?

News tips can be sent to any reporter or editor or to our general news email address: news@dailygazette.net. You can also call our News Department and talk to any of the editors on duty.

How do I reach The Daily Gazette at night and on the weekends?

The best number to reach the newsroom any time of day or night is (518) 395-3140. Leave us a message if we don't answer, and make sure to include your phone number.

Who do I call if I have a complaint about a news article?

To report an error in a news article, call City Editor Bill Finelli at (518) 395-3102. To report an error in a lifestyles, arts or Sunday article, call Jeff Haff at 518 395-3123. Errors in sports articles should be brought to the attention of Sports Editor Tom Boggie at 518-395-3153. Complaints may also be made directly to Editor Judy Patrick at (518) 395-3101 or jpatrick@dailygazette.net.

Does The Daily Gazette have a Facebook page? A Twitter account?

Yes. We have Facebook pages devoted to general news, high school sports, ice hockey and books. Start by liking us at www.facebook.com/DailyGazette. And we have several Twitter streams. You'll find our main twitter feed at @dgazette.

Where can I access old editions of The Daily Gazette?

Microfilm of The Daily Gazette can be found at the main branch of the Schenectady Public Library. While The Gazette's own archives are limited and not open to the public, content from August of 1997 forward is available online through our archive partner, Newsbank.

How do I submit an obituary?

Obituaries can be submitted by fax (518) 395-3050 or email to obits@dailygazette.net or in person. Lobby hours are Monday through Friday from 8 a.m. to 4:30 p.m. On Saturdays and Sundays, the lobby is closed. Telephone orders for obituaries will not be accepted. Copy for next-day publication is 5:30 p.m. with photo, the deadline is at 4 p.m. Verification of death is required from a funeral home before publication.

How do I submit an announcement of a wedding, engagement, birth or graduation?

Announcements can be submitted by fax (518) 395-3050 or emailed to classified@dailygazette.net. If you want to place your ad in person, our lobby is open Monday through Friday 8 a.m. to 4:30 p.m. 

How do I place a classified ad in The Daily Gazette?

Classified ads can be phoned in at (518) 382-1100, faxed to 518-395-3050 or emailed to classified@dailygazette.net weekdays from 8 a.m. to 5 p.m. If you want to place your ad in person, our office is open weekdays from 8 a.m. to 4:30 p.m.

How do I place a display ad in The Daily Gazette?

You can reach our Advertising Department at (518) 395-3020.

How do I apply for a job at The Daily Gazette?

Send your resume to us: The Daily Gazette, 2345 Maxon Road Extension, Schenectady, NY 12308.

Why do I have to subscribe to read the e-edition and premium articles online?

The news we produce has value and we want to protect it in a way that best serves our loyal subscribers and our business. Daily Gazette subscribers have unlimited access to our digital content, including the reporting that you won't find on any other site, and the digital version the day's paper. Non-members have access to photo galleries, our great blogs, breaking news, arts & entertainment and sports coverage, TV listings and more.
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