Frequently asked questions
What is The Gazette's mailing address?
When is your office open?
Our main lobby, at our Schenectady headquarters, is open Monday through Friday from 8 a.m. to 4:30 p.m.
Where is the ‘Home’ button?
Click on The Daily Gazette logo at the top of any page to go back to the homepage or open the menu on the top left on your screen and click on “Home.”
Where is the link to the e-edition?
After you log in, it will appear on the top left of your screen. You can also access it from the footer.
How do I get to the subsections?
Open the menu on the top left on your screen and click on the arrow of the section you want. Choose the subsection from the drop down submenu.
What’s the blue bar counting down “premium content” at the bottom of my screen?
While those with paid memberships can access unlimited premium content and the e-edition, non-members can enjoy seven pieces of premium content each month.
How do I contact you if I encounter a problem on the site?
Contact us here to report a problem you encounter on dailygazette.com. Thank you.
What does the star on content mean?
Content marked with a star indicates that it's premium content--unique, can’t-get-it-anywhere-else content created by The Daily Gazette newsroom.
Where does “Manage Account” take me?
You can now change your subscription, payment and billing, address and other account information online. You can also report a missed delivery and request a temporary vacation stop for print delivery.
Where do I change or reset my password?
You can update your password on your user account page or by clicking here.
Does it matter what web browser I’m using?
For optimal performance, you should use the most updated versions of your preferred web browser, including Microsoft Edge, Microsoft Explorer 11, Google Chrome, Safari, and Fire Fox.
Where do I report a missed delivery?
Report a missed delivery on your account page or call our customer service department at (518) 395-3060.
Where do I change my subscription plan?
Now you can manage your account on your account page.
How do I request a vacation stop for my print paper?
Request a temporary stop on delivery on your account page.
Where do I update my address?
You can update your address on your account page.
Where do change my email address?
You can change your email on your account page.
How do I subscribe to the paper?
I subscribe to the print edition. Does that provide access to online content as well?
How do I give a gift subscription?
Can I access The Daily Gazette on my smartphone or tablet?
What is the e-edition?
How do I submit a press release to the News Department?
*Mail at 2345 Maxon Road Extension, Schenectady, NY 12301
*Email at firstname.lastname@example.org
*Fax via 518-395-3089