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What you need to know for 08/19/2017

Customer service gets lost in monopolies

Customer service gets lost in monopolies

*Customer service gets lost in monopolies *Even military agrees military-style guns should be banned

Customer service gets lost in monopolies

After 10 years, Roadrunner stopped sending emails from my Outlook program. I talked with Time Warner Cable (TWC) tech support, and its supervisor, who disavowed support for Outlook and falsely blamed Microsoft for the problem.

Stranded, I turned to the Internet. TWC’s website provided settings for Outlook, though incomplete and inaccurate. After three hours of research and trial and error, I tweaked my settings with the help of non-TWC websites so Outlook would work with whatever had changed, externally.

This is what happens with monopolies. They refuse to do what’s right and to act in the best interests of their customers, all while charging ever-higher prices. It’s one of many reasons why government power and regulations have grown widely and rapidly.

Since no manager seemed interested in listening to me or in fixing Roadrunner problems, TWC can read about its deficiencies here. Beep, beep!

Jerry Moore


Even military agrees military-style guns should be banned

The upcoming March 23 raffle of an AR-15 assault rifle at Troy’s Grace Baptist Church has attracted lots of attention, no doubt Rev. John Koletas’s intention [March 7 Gazette]. The raffling from the pulpit of a weapon similar to the one used to slaughter 20 first-graders and six educators at Sandy Hook Elementary in December 2012 doesn’t appear to raise any ethical red flags for the pastor.

One of the measures in the NY SAFE Act, passed in January 2013, is a stronger ban on military-style assault weapons, like the Bushmaster AR-15 used in the Newtown, Conn., massacre. Under the law, semi-automatic pistols and rifles that can accept a detachable ammunition magazine and that have at least one military-style feature are banned. But the gun industry manufactured an assault rifle they claim is “SAFE Act compliant,” by removing the pistol grip. This modified AR-15 has the semi-automatic capability and uses the same .223 cartridge as its military cousin.

The AR-15 is not a traditional hunting rifle. The Bureau of Alcohol, Tobacco and Firearms (ATF) says that “assault weapons were designed for rapid fire, close quarter shooting at human beings.... You will not find these guns in a duck blind or at the Olympics. They are mass produced mayhem.”

Neither is the AR-15 an appropriate firearm for self-defense in the home, according to the executive director of the Fraternal Order of Police, who explained that an AR-15 “fires a military round” and that in a conventional home with drywall he wouldn’t be surprised if one round “went through six of them.”

Rather than promulgate Christianity’s message of peace, love and tolerance, the pastor would rather self-promote with the aid of a weapon of war.

In fact, retired Gen. Stanley McChrystal backed banning assault weapons on March 4, saying guns like the M4 and M16 belong in the hands of soldiers, not on the streets.

“I spent a career carrying typically either a M16 and later, a M4 carbine,” McChrystal said on MSNBC’s “Morning Joe.” “And a M4 carbine fires a .223 caliber round, which is 5.56 millimeters, at about 3,000 feet per second. When it hits a human body, the effects are devastating. It’s designed to do that. That’s what our soldiers ought to carry.”

He added, “I personally don’t think there’s any need for that kind of weaponry on the streets and particularly around the schools in America. I believe that we’ve got to take a serious look — I understand everybody’s desire to have whatever they want — we have to protect our children and our police and we have to protect our population. And I think we have to take a very mature look at that.”

Raymond Harris


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