Phone service was disrupted for more than a day for residents in parts of northern Saratoga County and Glens Falls after a logging truck driving on State Route 9N near Antone Mountain Road pulled down a wire and snapped a fiber optic cable owned by Frontier Communications.
About 3,500 customers in the 654 and 696 exchanges were affected by the outage, which company spokeswoman Pat Amendola said lasted from around 10 a.m. Friday until 12:30 p.m. Saturday.
And while Amendola said the outage only prevented customers from making 911 and long distance calls and that customers were able to make local calls, some residents said otherwise.
Becky Mosher, co-owner of Harris Grocery in Lake Luzerne, still could not use her business’ phone to make calls as of 3:20 p.m. Saturday, she said. She said she called Frontier to report the problem.
“I can receive calls on it, but I haven’t been able to make calls on it,” she said. “When I try to make a call today I have a dial tone. Yesterday? None at all.”
“We’re getting the same word from everybody,” she added.
Amendola said there could have been “pockets of customers” without service, “but we had all indications that dial tone was still working and that it was just long distance that was down.”
The outage affected the areas Lake Luzerne, Hadley and Corinth, the Saratoga County Sheriff’s Department said in a news release. Sheriff’s deputies increased patrols and residents unable to make 911 calls were encouraged to call the Sheriff’s Department and the Corinth and Luzerne Hadley fire stations directly.