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ARC of Delaware County: Delayed 2 HrsAcademy at Rensselaer Education Ctr: Delayed 2 HrsAcademy of the Holy Names: ClosedAchievements & Kids Express Mplwood: Delayed 2 Hrs, no before careAchievements St Kateri Tekakwitha: Delayed 2 HrsAchievements and Kids Express TBGC: Delayed 2 HrsAdams-Cheshire Regional SD: ClosedAesthetic Science Institute: Delayed 2 Hrs, Classes will begin at 11 amAlbany Law School: Delayed 2 Hrs, All classes starting before 11 am are cancelled Staff report at 10:30 amAlbany Leadership Charter High: Delayed 2 HrsAlbany Public Library: Delayed, No Morning Classes, All locations open at noonAmbleside School: Delayed 2 Hrs, All School Luncheon remains on scheduleAmsterdam City SD: Delayed 2 Hrs, No AM BOCES, No BreakfastAmsterdam Head Start: Delayed 2 Hrs, Staff ReportAn Nur Islamic School: Delayed 2 Hrs, Building opens at 8:30.Andes CSD: Delayed 2 HrsArkville Head Start: ClosedArlington SD: Delayed 2 Hrs, Delay 2 Hours ALL JISP CANCELLEDAugustine Classical Academy: ClosedAverill Park CSD: ClosedAverill Park Pre School: Closed, No AM Program, No Morning ClassesBArT Charter Public School: Closed, Full-year staff reportBallston Spa CSD: Delayed 2 HrsBattenkill Community Services: ClosedBennington College: Delayed Until 10a, Essential staff report as normalBennington County Head Start: ClosedBennington Early Childhood Ctr: ClosedBerkshire Christian School (Lenox): ClosedBerkshire Community College: ClosedBerkshire Country Day School: ClosedBerkshire County Head Start@Conte: Closed, No AM Head StartBerkshire Hills Regional SD: Delayed 2 HrsBerlin CSD: ClosedBerne-Knox-Westerlo CSD: Delayed 2 Hrs, No AM Pre-K, No AM BOCES, No BreakfastBethlehem CSD: Delayed 2 Hrs, No AM BOCESBishop Maginn HS: ClosedBlessed Sacrament School: Delayed 2 Hrs, No After-School Programs, No After School Events, Regular DismissalBoght Montessori: Delayed 2 HrsBrighter Choice Charter Schools: ClosedBrite Beginnings Day Care & Dev Ctr: Delayed 2 HrsBrown School: Delayed 2 Hrs, No Morning PLUS ProgramBrunswick (Brittonkill) CSD: Closed, Updated statusBrunswick Center Services: Open, Buses on Snow RoutesBrunswick Children's Academy: ClosedBrunswick Community Library: ClosedBurnt Hills-Ballston Lake CSD: Delayed 2 Hrs, No AM BOCES, 2-hr delay (Final) HS students check email for exam scheduleBurr & Burton Academy: Delayed 2 HrsButterfly Dreams Daycare: Delayed 2 Hrs, Daycare will open at 9;30amCEO Head Start (Rensselaer County): Delayed, All CEO programs and sites delayed until 10:00amCOARC Adult Transportation: Open, Staff Rpt, No TransCairo-Durham CSD: Closed, Offices ClosedCambridge CSD: Delayed 2 HrsCap Dist Ctr for Indp (Albany): ClosedCap Dist Ctr for Indp (Schenectady): ClosedCapital Milestones Child Care: Delayed 2 HrsCapital Reg Career & Tech (Albany): Delayed 2 Hrs, No AM BOCES, No AM BOCES, No AM classesCatholic Central HS: ClosedCatholic Schools Office: Delayed 2 Hrs, Principals Meeting at 10:30Catskill CSD: ClosedCentral Berkshire Regional SD: ClosedChatham CSD: Closed, Pops Concert Pstpnd to 1-18Chatham Kids Club: ClosedChildhood Friends Inc.: Delayed 2 Hrs, We will open at 9amChrist the King Church: Closed, No morning Daily Mass. Parish Office opens at 11 a.m.Christ the King Early Childhood Ctr: Delayed 2 HrsChristian Brothers Academy: ClosedCircle Of Friends (Delmar): Delayed 2 Hrs, Wrap around two hour delayCircle of Friends (Ravena): ClosedClifton Park Nursery School: Delayed 1 HrCobleskill-Richmondville CSD: Delayed 2 Hrs, No AM BOCESCohoes City SD: Delayed 2 Hrs, No AM K, No AM BOCES, No Breakfast, CDTA buses running on Delay schedule - 9:30 amCohoes Community Center, Inc.: Delayed Until 9a, /Day Care delayed until 9am /No AM care at elem schoolsColonie Youth Centers: Open, No AM ProgramColumbia Christian Academy: ClosedColumbia Co Nutrition Pg (Philmont): Closed, Staff ReportColumbia-Greene Comm College: Delayed, No Day Classes, The College will open at 4:00 pm.Community Access to the Arts: ClosedCorinth CSD: Delayed 2 Hrs, No AM BOCESCoxsackie-Athens CSD: ClosedCrossFit Schenectady: Delayed, No morning classesCrossroads Center for Children: Delayed 2 HrsDiscovery Place Learning Center: ClosedDoane Stuart School: Closed, NO Snow CampDoors of Hope: ClosedDuanesburg CSD: Delayed 2 Hrs, No AM BOCESDutchess Community College: Delayed Until 5p, No Day Classes, Opening at 5 pm for evening classes. Student Services offices open 5 - 7 pm.EOC (Capital District): Delayed 2 Hrs, School closed until 10 a.m. staff/sudents report at 10Early Childhood Learning Ctr: ClosedEarly Childhood Education Center: Delayed 2 HrsEarly Childhood Education Ctr-Troy: Delayed 2 HrsEast Greenbush CSD: ClosedEast Greenbush Community Library: Delayed Until 11a, Storytimes cancelledEco Baby Daycare & Preschool: Delayed Until 9aEddy Senior Care: Open, Schenectady Center is open Buses may be lateEmma L. Miller Memorial School: ClosedEmma Willard School: Delayed 2 HrsExcelsior College: Delayed 1 HrFarmington River Regional SD: ClosedFirst Friends Nursery School: Delayed, No AM Program, Enrichment program begins at 11:30amGabriel Abbott Memorial School: ClosedGalway CSD: Delayed 2 Hrs, No BreakfastGateway Community Industries: Open, No Transportation, GCI open,trans cancelled SNP meals/cong.sites cancel PROS cancelled,Staff report, GCI is open but transportation is cancelled. Staff report., The Ulster County Office of the aging home delivered meals service and congregated sites are cancelled for today. , PROS is cancelled. Staff report. , George Washington School: ClosedGermantown CSD: Closed, Office staff report at noonGood Ground Christian School: Delayed 2 Hrs, Opening at 9:30Grace Chapel of Clifton Park: Open, All groups cancelled.Grace Christian School: ClosedGrand Gorge Head Start: ClosedGrapeville Christian School: ClosedGreen Island UFSD: Delayed 2 Hrs, No Breakfast, School opens at 9:40Green Tech High Charter School: Delayed 2 HrsGreenbush Child Caring: ClosedGreene County Nutrition Program: Closed, No TransportationGreene County Transit: Closed, No Transportation, all buses cancelledGreenville CSD: ClosedGreenwich CSD: Delayed 2 Hrs, No AM BOCESGrowing Up Right at the C.D.C.: ClosedGuilderland CSD: Delayed 2 Hrs, No AM BOCESHVCC: Delayed 2 Hrs, School closed until 10 am. staff and students report at 10 amHancock Regional SD: ClosedHappy Kids Day Care Center: ClosedHawthorne Valley School: ClosedHead Start - Adams: Closed, No AM Head StartHead Start - Lee: Delayed 2 Hrs, No TransHead Start @ Becket/Washington: Closed, No AM Head StartHead Start @ Johnson - North Adams: Open, No AM Head Start, No Transportation, Childcare OpenHead Start @ Meadow Lane Pittsfield: Open, No AM Head Start, No Transportation, Childcare OpenHead Start @ Muddy Brook - GB: Open, No AM Head Start, No Transportation, Childcare OpenHebrew Academy - Capital District: Delayed 2 HrsHelderberg Christian School: ClosedHelping Hands Pre-School: Delayed, No AM Pre-SchoolHoly Spirit School (East G'Bush): ClosedHoosic Valley CSD: Delayed 2 HrsHoosick Falls CSD: ClosedHope 7 Community Center: Open, for after school, Food Pantry Open 9:30-11:45aHousatonic Academy: ClosedHudson City SD: Closed, Offices open at noon Board Meeting as scheduledHudson Day Care Center: ClosedHunter-Tannersville CSD: Delayed 2 Hrs, No AM BOCESIchabod Crane (Kinderhook) CSD: ClosedJefferson CSD: Delayed 2 HrsJohn Paolo's-Ballston Spa: ClosedJubilee Child Day Care Center: ClosedKIPP: Tech Valley Charter School: Closed, Both the primary and middleKid Kampus: Delayed 2 Hrs, Opening at 8:30AMKiddie Academy II: Delayed 2 HrsKiddie Academy of Albany: Delayed 2 HrsKidsFirst Childcare Center: Delayed 2 HrsKinderhof Waldorf School: ClosedKinderhook Memorial Library: Delayed 2 Hrs, Library will open at noon.Kingston City SD: ClosedLa Salle Institute (Troy): ClosedLanesborough Regional SD: ClosedLansingburgh CSD: ClosedLatham Christian Academy: Delayed 2 Hrs, No AM KLee Public Schools: Delayed 2 HrsLenox Public Schools: Delayed 2 HrsLife Kids Before/ After School: Open, No AM ProgramLifeSong Inc (Saratoga): Delayed 2 Hrs, Staff ReportLifeSong Inc (Schenectady): Delayed 2 Hrs, Staff ReportLifeSong Inc. (Albany): Delayed 2 Hrs, Staff ReportLifeSong Inc. (Rensselaer): Delayed 2 Hrs, Staff ReportLil Peeps Preschool: Open, 10am-2pm No TransportationLil' Lambs Christian Daycare Inc.: Delayed 2 HrsLittle Feet Daycare Center: ClosedLittle Tot Nursery School: ClosedLiving Res DCOP (Albany): Delayed 1 HrLiving Res DCOP (Rensselaer): Delayed 1 HrLiving Res DCOP (Saratoga): Delayed 1 HrLiving Res DCOP (Schenectady): Delayed 1 HrLiving Resources DCOP (Columbia): Delayed 1 HrLong Trail School: Delayed 2 HrsLoudonville Christian School: Delayed 2 HrsMalta Montessori School: Delayed 2 Hrs, No AM Pre-K, No toddler programMargaretville CSD: Delayed 2 HrsMass. College of Liberal Arts: Delayed Until 10aMechanicville City SD: Delayed 2 HrsMekeel Christian Academy: Delayed 2 Hrs, No AM Pre-SchoolMenands UFSD: Delayed 2 Hrs, No BreakfastMiddleburgh CSD: Delayed 2 Hrs, No AM Pre-K, No AM BOCES, No Breakfast, One Hour Early DismissalMilford CSD: Delayed 2 HrsMillbrook CSD: ClosedMohawk Trail Regional SD: ClosedMohonasen CSD: Delayed 2 Hrs, No AM BOCESMontessori School (Schenectady): Delayed, No AM Program, Early care open at 11.Mother Teresa Academy: Delayed 2 Hrs, No AM Pgm, No morning care Doors open at 9:45Mount Greylock Regional SD: ClosedMountain Road School: ClosedMt Moriah Academy: ClosedMyers Education Center: Delayed 2 HrsN. Greenbush Little Red School: ClosedNew Lebanon CSD: ClosedNew Paltz CSD: ClosedNewmeadow at Clifton Park: Delayed 2 HrsNewmeadow at Fort Edward: Open, Upstate Trans delayed 2 hrsNiskayuna CSD: Delayed 2 Hrs, No AM BOCESNorth Adams Public Schools: ClosedNorth Colonie CSD: Delayed 2 Hrs, Check website/email for SHS exam scheduleNortheast Parent & Child Society: Open, Staff Rpt, No TransNortheastern Baptist College: ClosedNorthern Berkshire Voc SD: Closed, No After Sch EventsNotre Dame-Bishop Gibbons: Delayed 2 HrsOak Hill School: Delayed 2 HrsOakwood Christian School: Delayed 2 HrsOhav Shalom Nursery School: Delayed, No AM Pre-School, No AM Program, opening at 9:30 all staff report at 9:00One Love Preschool: Delayed 2 HrsOnteora CSD: ClosedOrlo School of Hair Design: ClosedOtego-Unadilla CSD: Delayed 2 HrsOur Lady of Victory Early Childhood: ClosedOur Savior's Lutheran School: Delayed 2 Hrs, No AM K, No AM Pre-School, No LaunchpadOur World Montessori: Delayed 2 Hrs, Open at 10:45 a.m.Parsons Early Head Start Day Care: Delayed 2 Hrs, Staff report by 9Parsons Early Learning Center: Delayed 2 Hrs, Staff in by 9Pine Cobble School: Delayed 2 HrsPine Plains CSD: ClosedPineview Comm Church Pre-School: Delayed 2 Hrs, No Breakfast, opening at 9:30Pittsfield Public Schools: ClosedPoughkeepsie City School District: ClosedPumpkin Patch (Albany): Delayed 2 HrsQuestar III BOCES - Sarah's Sisters: Delayed 2 HrsQuestar III Catskill Academy: ClosedQuestar III Columbia-Green Ed Ctr: Closed, New Visions open house will be rescheduled to tomorrow night, Thursday, 1/18.Questar III Rensselaer Academy: Delayed 2 HrsQuestar III Rensselaer Edu Ctr: Delayed 2 Hrs, No AM BOCES, Q3 New Vision is closedQuestar III Sackett Educational Ctr: ClosedRavena-Coeymans-Selkirk CSD: ClosedReadsboro Central School: Delayed 2 HrsRed Hook CSD: ClosedRensselaer City SD: Delayed 2 HrsRhinebeck CSD: ClosedRichmond Consolidated: Delayed 2 HrsRiverRun Community Montessori: ClosedRiverside Enterprises: Open, Buses on Snow RoutesRobert C. Parker School: ClosedRoots and Wings Montessori: Delayed 1-1/2 Hrs, Open at 9am no before careRosa Venerini Early Childhood Cente: Delayed 2 Hrs, Before Care Cancelled Doors Open at 9Roxbury CSD: Delayed 2 HrsSUNY New Paltz: Delayed 3 Hrs, Offices will open at 10:45, Offices will open at 10:45 a.m.SW Vermont Career Dev Ctr: ClosedSacred Heart School (Bennington): ClosedSacred Heart School (Troy): Closed, TSL is opens at 2pmSage Colleges (Troy & Albany): Delayed 2 Hrs, Classes begin at 11 amSaratoga Central Catholic HS: Delayed 2 HrsSaratoga County Senior Meals: ClosedSaratoga Independent School: Delayed 2 Hrs, No Before Care or AM Pre-KSaratoga Springs City SD: Delayed 2 Hrs, No AM BOCESSaugerties CSD: ClosedSchalmont CSD: Delayed 2 Hrs, No AM BOCES, No BreakfastSchenectady City SD: Delayed 2 Hrs, No AM Pre-K, No AM BOCESSchenectady County ARC: Open, Buses on Snow RoutesSchenectady InnerCtyMin Food Pantry: Closed, Food Pantry is closed. Will reopen Thurs, Jan 18.Schenectady Jewish CC: Delayed, Early Childhood Education will open at 8:30 amSchenevus CSD: Delayed 2 HrsSchodack CSD: ClosedSchoharie CSD: Delayed 2 HrsSchoharie Career and Technical Scho: Delayed 2 Hrs, No AM BOCESSchoharie County Com. Action Prg.: Delayed 2 Hrs, Opening at 10:00 AM.Schoharie Cty Child Dvp Cobleskill: Delayed 2 HrsSchoharie Cty HeadStart (Schoharie): Delayed 2 HrsSchool's Out, Inc.: Closed, No AM ProgramSchools Out Childrens Center LLC: Open, 6am - 2pm no transportationSchuylerville CSD: Delayed 2 Hrs, No AM BOCES, No BreakfastScotia-Glenville CSD: Delayed 2 Hrs, No AM BOCES, No BreakfastShaftsbury Early Childhood Center: Open, 10am-2pm No TransportationSharon Springs CSD: Delayed 2 Hrs, No AM BOCES, No BreakfastShenendehowa CSD: Delayed 2 Hrs, No AM K, No AM BOCESShooting Stars Nursery & After Sch.: Delayed 2 Hrs, No AM Pre-SchoolSkidmore Early Childhood Center: Delayed, No AM Pre-SchoolSmall World Nursery School: ClosedSouth Colonie CSD: Delayed 2 Hrs, No AM Pre-K, No AM BOCESSouthern Berkshire Regional SD: Closed, No Aft-Sch Pgm, No PM Activities, No After School EventsSouthern Vermont College: ClosedSouthwest Vermont SU: ClosedSpa Christian School: Delayed 2 Hrs, No AM K, No AM Pre-SchoolSpotted Zebra Learning Center: Delayed 2 HrsSt Ambrose School: Delayed 2 Hrs, No AM PgmSt Catherine's May School: Delayed 2 Hrs, No BreakfastSt Clement's Regional Catholic Sch: Delayed 2 HrsSt Edward's Church: Closed, No 9am Mass No daytime eventsSt George's School: Delayed 2 Hrs, No AM Pre-School, AEP begins at 11:30 amSt Gregory School: Closed, Classes CancelledSt Jude the Apostle School: ClosedSt Kateri Tekakwitha School: Delayed 2 Hrs, No Breakfast, No Before Care. School doors open at 10:00 am.St Madeleine Sophie Pre-School: Delayed 2 HrsSt Madeleine Sophie School: Delayed 2 HrsSt Mary's Academy (Hoosick Falls): ClosedSt Mary's Institute ES (Amsterdam): Delayed 2 Hrs, No AM Pre-K, No BreakfastSt Mary's School (Ballston Spa): Delayed 2 Hrs, No AM Pre-School, Before Care Opens at 8:00amSt Mary's School (Waterford): Closed, No AM Pre-KSt Pius X School: Delayed 2 Hrs, No AM Pre-KSt Thomas the Apostle School: Delayed 2 Hrs, No AM Pre-KStepping Stone Pre & DCC (Albany): Delayed 2 Hrs, Open at 9:00Stillwater CSD: Delayed 2 Hrs, FinalStory Place Preschool: ClosedStorybook Academy: ClosedSullivan BOCES: Delayed 3 Hrs, Offices will open at 11 am for 12 month staffSunnyside Center Day Care: Delayed 2 Hrs, Day Care open at 9am. All staff report at 9am.Sunshine Kids Corner: Delayed 2 Hrs, Opening at 9 amSusan Odell Taylor School: Delayed 2 HrsTLC Christian Day Care: ClosedTaconic Hills CSD: ClosedTech Valley High School: Delayed 2 HrsThe Albany Academies (AA & AAG): Closed, Check web later for athleticsThe Beagle School: Delayed, No AM Program, PM Class OpenThe Children's Museum at Saratoga: Delayed 2 HrsThe Kid's Place Preschool: ClosedThe King's School: ClosedTiny Tots Early Learning Center: ClosedTri-Village Nursery School: ClosedTroy City SD: Delayed 2 HrsTroy Prep: Delayed 2 HrsTroy Public Library: Delayed 3 Hrs, The library will open at 12:00 pm today. Twin County Recovery Services, Inc.: Closed, No groups or appointmentsTwin Valley Elementary School: Delayed 2 HrsTwin Valley Middle High School: Delayed 2 HrsUlster County Community College: Delayed 2 Hrs, Employee code orangeUlster-Greene ARC (Catskill): Open, No Transportation, transportation cancelledUlster-Greene ARC (Kingston): Open, No Transportation, All Classes Cancelled, Kingston Transportation Cancelled Training Center Cancelled, Kingston Transportation Canceled., Rosendale Training Center classes Cancelled. , , Unity Sunshine Program: Delayed 2 Hrs, No AM Pgm, Day Care Open, Special Ed delayed 2 hours. UPK delayed 2 hours. at A Child's PlaceUpstate Transit: Delayed 2 Hrs, School DivisionVillage School of North Bennington: ClosedVoorheesville CSD: Delayed 2 Hrs, No AM BOCES No BreakfastWWAARC—Albany & Queensbury: Open, Albany Location on Snow Routes; Queensbury Location normal routineWaldorf School (Saratoga Springs): Delayed 2 Hrs, 2 Day PreK begins at 10:30Warren Street Academy - The Bridge: ClosedWarrensburg CSD: Delayed 2 Hrs, No AM Pre-K, No AM BOCES, No AM Head Start, No BrkfstWashington County EOC: Open, Cambridge HeadStart delayed 2 hours, No AM transportWaterford-Halfmoon UFSD: Delayed 2 Hrs, No BreakfastWatervliet City SD: Delayed 2 HrsWhispering Pines (Cobleskill): Delayed 2 HrsWhispering Pines - Schoharie UPK: Delayed 2 HrsWhispering Pines Pre Sc (Amsterdam): Delayed 2 Hrs, No AM Pre-School, No morning Toddler Program No morning wrap aroundWhispering Pines Pre-sch (Delanson): Delayed 2 Hrs, No AM Pre-School, No Toddler ProgramWildwood Adult Day Services: ClosedWilliamstown Public Schools: ClosedWilton Baptist Academy: Delayed 2 Hrs, No AM KWindham-Ashland-Jewett CSD: ClosedWonderland Nursery School: ClosedWoodland Hill Montessori School: ClosedWorcester CSD: Delayed 2 HrsWynantskill UFSD: ClosedYMCA (Bethlehem): Open, No Morning ClassesYMCA (East Greenbush): Open, No Morning Classes, Or programs, Child watch Opens at 9am, Snow Day Program opens at 8amYMCA (Greater Glenville): Open, No programs until noon. No AM Childwatch.YMCA (Guilderland): Open, No AM Pre-School, No Morning Classes, No AM branch childwatchYMCA (Schenectady): Open, No Morning Classes, Child Watch Closed for AM Classes Cancelled til NoonYMCA (Troy): Open, No Morning Classes, Or programs, No Child WatchYMCA Duanesburg: Open, No Morning Classes, No morning child watchYMCA Greene County Branch: Open, No Morning ClassesYMCA Southern Saratoga: Open, No Morning Classes

Changes in works at Rivers Casino, including poker tournaments

Casino

Changes in works at Rivers Casino, including poker tournaments

Some customers have expressed frustration
Changes in works at Rivers Casino, including poker tournaments
Rivers Casino & Resort exterior in Schenectady.
Photographer: PETER R. BARBER

SCHENECTADY -- Between several senior management staff members and roughly 700 surveillance cameras, somebody at Schenectady’s Rivers Casino & Resort is always watching.

That applies not just to security, but to customer feedback and experience.

“We’re open 365 days a year, 24 hours a day, seven days a week, so our leadership can’t always see everything that’s going on," said Danny Brockdorf, the casino's vice president of marketing. "But we can utilize surveillance when we’re not here to observe customer flow and some other things."

Rivers opened Feb. 8 on the Mohawk Harbor development to strong crowds, which persisted through the first weekend. Since then, it has continued to net at least $3 million per week in gaming revenue and pulled in $10.8 million in its first month from slots and table games after payouts.

However, some customers have expressed frustration with dining options, inadequate staffing and an inability to get a seat at certain table games.

“That’s the great thing about this area, is we get lots of feedback,” Brockdorf said, noting surveillance footage can help casino staff determine what concerns are legitimate.

RIVERSwalkthrough57.jpg

In terms of gaming, officials are working to open access to high-demand table games, particularly during peak crowd times. Those generally include Thursday and Friday nights, all day Saturday and into the early evening Sunday.

The casino’s 15-table poker room has been consistently crowded, and there is often a wait list of players looking to get a spot. Even at 11 a.m. on Thursday, almost half of the tables were in use.

“We have a very loyal crowd, already, of people that are here constantly,” Brockdorf said. “But we’re thinking about ways we could potentially accommodate more people.”

The primary method would be to have more dealers available. Brockdorf said there’s an ongoing dealer school that will produce more staff, and the casino is also looking to hire experienced dealers who would only need to go through an audition before stepping onto the floor.

The casino is also in the process of getting a poker tournament schedule approved by the state Gaming Commission. Details are still being sorted out, but the tournaments would likely start in April and take place during off hours, since all tables are occupied during key weekend times.

Among other table games, blackjack, craps and roulette tables are typically full, but the two biggest surprises have been the tables for let it ride and three-card poker, which have garnered a strong response from patrons, Brockdorf said.

Some customers have noted they're often left standing around waiting for a spot to open at let it ride tables, in particular.

“We’re currently looking at and evaluating ways to add more of those tables to the casino floor,” Brockdorf said. That could mean bringing additional let it ride tables, for example, or swapping less popular game tables out with a let it ride table.

On slot machines, Brockdorf said, the mix of games has been well received. However, many customers have expressed a desire to see their reward card data displayed in real time, as they play the machines, he said.

As a result, the casino will reprogram the content that appears in a small window on the slot machines to better reflect that information.

ENTERTAINMENT AND DINING

Van Slyck’s lounge and a few of the casino’s restaurants represent two other areas where customer feedback has led to adjustments.

At Van Slyck’s, customers wanted to dance along with the venue’s live music acts, but they didn’t have anywhere to do so. As a result, the casino shifted some seating, took out some pool tables and created a makeshift dance floor.

The marketplace area at the back of the gaming floor features four dining options. At two of them — Flipt and Johnny’s To Go — there’s been an effort to improve service, after reviewing feedback.

RIVERSwalkthrough43.jpg

The menus at both places have been condensed to focus on customer favorites. For example, Flipt now offers burgers, hot dogs and wings, while Johnny’s has put an emphasis on sandwiches and pizza.

“It allows for a lot better service experience, because that’s the thing the culinary team has expertise on,” Brockdorf said. “Secondly, it keeps it moving a little bit faster because those items are easier to make.”

Some customers voiced a desire to have a faster, cheaper dining experience in the casino’s upscale steakhouse. As a result, Brockdorf said, the casino is working on making items like hamburgers and appetizers available in the Dukes Chophouse lounge area.

“You want to put out more (at first) to see what customers are going to want, and then you pare it down to what they want and really get it perfect,” Brockdorf said of the menu alterations.

Another improvement the casino has in store is weather dependent. Patio space overlooking the Mohawk River from Dukes Chophouse, the VIP gaming lounge and the casino’s banquet space will be opened, once the snow is gone for good.

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