SARATOGA SPRINGS -- The Wesley Community has begun implementing a new strategic plan to improve the environment and experience for its residents, their families and the staff.
Changing consumer preferences and changes in Medicaid policy/finances led to the two-year development of the initiative. Its goals include:
- Creating a culture of excellence;
- Expanding employee engagement and wellness opportunities;
- Renewal of infrastructure;
- Establishing new business development opportunities.
Some of the ways the strategic plan will be implemented:
- Offering more-competitive salaries and educational programs for staff;
- Creating clear career pathways for employees;
- Creating more private rooms, renovating the existing facilities, improving home care and upgrading equipment;
- Expanding its home health services.
Wesley Community CEO Brian Nealon said because of consumer demand and fiscal constraints, he believes the home care model will experience the biggest growth in the senior healthcare industry over the next several decades. Wesley acquired the Saratoga-based firm Senior Solutions earlier this year.
To implement these changes, The Wesley Community has restructured its senior leadership team:
- Shelly Amato, former CFO, is now chief strategy officer
- Dutch Hayward, former administrator; is now chief operating officer
- Jessica Florio, former associate administrator, is now administrator
- Leslie Fettinger, former human resources director, is now director of employee engagement
- Katie Lahoff, former controller, is now director of finance
- Meghan Glowa was hired as the new human resources director.
The Wesley Community is a 36-acre, non-profit agency sponsored by United Methodist Health and Housing. It provides market-rate and affordable housing for independent seniors; enriched-living apartments for seniors who want or need additional support; in-home health care services; short-term rehabilitation and long-term nursing care; and outpatient therapies for people of all ages. It has a staff of approximately 600 and serves approximately 700 clients and residents.