COLONIE — A bridal shop owner will be forced to repay thousands of dollars in fines and refunds after leaving brides in the lurch.
As part of a settlement with the state Attorney General’s Office, Apropos Prom & Bridal owner Sindi Saita will also be required to change her business practices after taking deposits for specialty dresses and failing to deliver the garments to customers in a timely manner.
After giving an estimated date when a dress would arrive at the shop, it did not arrive within the promised time frame, according to the settlement announced Friday.
Customers claim calls went unreturned, and many were forced to purchase substitute gowns elsewhere.
The store then refused to refund their initial deposits.
Some customers said they were given floor-model dresses with ripped seams, imperfect beading or were the wrong size.
“Brides, prom-goers and dozens of others paid for specialty dresses to ring in a special occasion, but, after saying yes to the dress, they were left heartbroken,” said Attorney General Letitia James in a news release. “Instead of creating some of the happiest memories of their lives, these women were forced to scramble and find other last-minute options.”
Apropos Prom & Bridal, now located in Latham after relocating from Guilderland, has been ordered to pay $4,778 in refunds to 16 customers. The state will suspend an additional $5,000 if Saita pays the full amount.
Also, Saita will be required to maintain an electronic ordering system and refund deposits when a dress does not arrive within three weeks of the date promised to the consumer or at least one month before an event date.
And she will also be ordered to pay restitution for any new claims filed within 90 days.